Privacy Policy (Beta)

1. Information We Collect

Information You Provide

• Name
• Email address
• Phone number

Call-Related Information

• Call metadata (such as timestamps and duration)
• Call recordings
• Call transcripts or summaries generated during support interactions

We do not currently collect device identifiers or IP addresses as part of the Service.

2. How We Use Information

We use the collected information to:

• operate and provide the Service
• deliver technical support interactions
• improve quality, reliability, and user experience
• train and evaluate our systems
• ensure safety and prevent misuse
• communicate with you about the beta, product updates, and marketing (via email and phone only)

3. Call Recordings & Transcripts

• Calls may be recorded and processed for quality assurance, training, and safety purposes.
• Call data may be stored and processed by trusted service providers acting on our behalf.
• We do not sell call recordings or transcripts.

4. Sharing of Information

We may share information with:

• third-party service providers that help us operate, support, or improve the Service

These providers are authorized to use information only as necessary to provide services to us and are subject to confidentiality and security obligations.

We do not sell personal data.

5. Data Retention

We retain personal information and call data only for as long as reasonably necessary to:

• provide and improve the Service
• comply with legal obligations
• protect the integrity and safety of the platform

Retention periods may change as the beta evolves.

6. Your Choices

You may:

• request access to or correction of your information
• opt out of non-essential communications
• request deletion of your information, subject to legal and operational requirements

Requests can be submitted to: privacy@askjim.co

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

8. International Use

The Service may be operated and supported across multiple jurisdictions. By using the Service, you consent to the processing of information in locations where we or our service providers operate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by an updated "Last Updated" date.

10. Contact

For privacy-related questions or requests, contact:

privacy@askjim.co